Refund policy
Return & Damage Policy
Last Updated: June 2026
At Silva Tactical, customer satisfaction is important to us. Due to the nature of our fulfillment process, we only accept returns and replacements for items that arrive damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 2 days of receiving your order.
To submit a claim, please email silvatactical@gmail.com with:
Your order number
A description of the issue
Clear photos of the damaged or defective item
Clear photos of the product packaging
Claims submitted after the 2-day reporting window may not be eligible for a refund or replacement.
Resolution Options
Once your claim has been reviewed and approved, Silva Tactical may provide one of the following remedies at our discretion:
A replacement item
A full refund
A partial refund
Non-Returnable Items
We do not accept returns or offer refunds for:
Buyer’s remorse
Incorrect item selection by the customer
Products that have been used, modified, or damaged after delivery
Normal wear and tear
Claims submitted more than 2 days after delivery
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout. Silva Tactical is not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Stolen Packages
Packages marked as delivered by the shipping carrier are considered successfully delivered. Silva Tactical is not responsible for lost or stolen packages after delivery confirmation.
Chargebacks
Customers agree to contact Silva Tactical and provide an opportunity to resolve any issue before initiating a chargeback or payment dispute.
Contact Us
For all return, refund, or damage claims, contact:
Silva Tactical
Email: silvatactical@gmail.com
Please inspect your order immediately upon delivery. Any damage, defects, or issues must be reported within 48 hours of receipt to be eligible for review.
